Delivery Policy

This delivery policy is issued by SHORTIQLAB STUDIOS ECOM - FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Pastdrip", "we") and applies to all orders placed on past-drip.com. Contact: info@past-drip.com — WhatsApp +39 350 990 6974.

We ship to Italy, the European Union, the United Arab Emirates and most non-EU countries. If your destination is not available at checkout, contact us before ordering.

Orders are verified and prepared within 1-3 business days (excluding weekends and local public holidays). Orders whose payment is confirmed after 2:00 pm are processed on the next business day.

If fraud checks, incomplete shipping details or unavailability of the item apply (drops are limited hand-picked selections), we contact you within 48 hours with an alternative or a full refund of the amount paid.

• Italy: 10-11 business days from dispatch.
• European Union: 10-11 business days from dispatch.
• United Arab Emirates and GCC: 10-11 business days from dispatch.
• Rest of the world: 10-15 business days from dispatch.

Products are typically delivered within 15 business days from the dispatch date.

The breakdown below is non-binding carrier estimates and starts from dispatch, not from the order date. Delays caused by the carrier, customs clearance, force majeure or incorrect delivery details supplied by the customer are not attributable to the seller.

All prices on the website are displayed in Euro (EUR) and include applicable taxes where due. Shipping cost is calculated and shown transparently at checkout before payment: no charge is added after order confirmation.

For non-EU destinations (including the United Arab Emirates) any customs duties, local VAT or import charges are borne by the recipient and are collected by the carrier or the customs authority upon clearance. Pastdrip cannot estimate those amounts.

On dispatch you receive the carrier name and tracking number by email; registered customers can also follow the order in the "My orders" area.

Delivery is made to the address entered at checkout. It is the customer's responsibility to provide a complete, accurate address and a reachable contact. On receipt please check the parcel: if the packaging is tampered with, accept the goods with written reservation and notify us immediately.

After unsuccessful delivery attempts the carrier may hold the parcel at a pickup point or return it to sender: re-shipping costs caused by a wrong address or failure to collect are borne by the customer.

If a shipment is lost or damaged, we open an investigation with the carrier within 48 hours of your report and, once confirmed, provide a replacement or a full refund in line with our refund policy and applicable law.

For customers resident in the United Arab Emirates, Federal Law No. 15/2020 on Consumer Protection and its implementing regulations apply: in case of non-delivery, defective or non-conforming goods you are entitled to replacement or refund. Complaints may also be filed with the Ministry of Economy – Consumer Protection Department (consumerrights.ae).

For customers resident in the European Union, Legislative Decree 206/2005 (Italian Consumer Code) remains applicable, including the right of withdrawal as set out in our terms and conditions.